Tax Software email responses, issues

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Hello-We are having a few difficulties with our portal notification system. While everything remains secure, if you get an email telling you that the email address is incorrect, please ignore. The information is being transferred correctly!

We are NOT getting notified when clients upload documents or send in organizers. We only get email notifications from the system when clients use “FILE EXCHANGE.” Kindly ┬ádo all uploads to this area of the portal. Other data and organizers will come over, but we are NOT notified. Please email the office if you send something using the methods so we know its on the way!

Our software vendor is working on this issue.

I apologize for any confusion!

Thank You- Henry